H.R.3621 - Call Center Consumer's Right to Know Act

To require employees at a call center who either initiate or receive telephone calls to disclose the physical location of such employees. view all titles (2)

All Bill Titles

  • Short: Call Center Consumer's Right to Know Act as introduced.
  • Official: To require employees at a call center who either initiate or receive telephone calls to disclose the physical location of such employees. as introduced.

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Introduced
 
House
Passes
 
Senate
Passes
 
President
Signs
 

 
09/22/09
 
 
 
 
 
 
 

Official Summary

Call Center Consumer's Right to Know Act - Directs each U.S. corporation or subsidiary that utilizes a call center to initiate telephone calls to, or receive calls from, individuals located in the United States to require each call center employee to disclose the physical location of s

Official Summary

Call Center Consumer's Right to Know Act - Directs each U.S. corporation or subsidiary that utilizes a call center to initiate telephone calls to, or receive calls from, individuals located in the United States to require each call center employee to disclose the physical location of such employee at the beginning of such call. Requires such corporation or subsidiary to annually certify to the Federal Trade Commission (FTC) their compliance with such requirement. Subjects noncomplying corporations or subsidiaries to such civil penalties as the FTC may prescribe. Directs the FTC to prescribe rules for effective monitoring and compliance with such requirement.

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